Support


How to Contact Support

Technical Support - For assistance with your FLIP device including loading funds or general questions around usage please send an email to support@fliptopay.com.

Account Support - For assistance with your account including a lost/stolen device or to dispute a transaction, please call direct: 702-793-2657, or toll free: 877-969-1859.

 

What is FLIP?

FLIP is a contactless payment device that allows you to use your cryptocurrency value for traditional payment transactions. Flip enables cryptocurrency holders to seamlessly exchange their cryptocurrency for US dollars and store that value on a contactless payment device that can be used to make purchases at retail locations.

 

Where does Flip Work?

Flip works at retail locations with supported contactless payment terminals.

How does Flip work?

Flip exchanges your cryptocurrency value into US dollars, which are then used to fund a prepaid-payment device. The near field communication (NFC) device can then be used at any contactless payment point of sale terminal. Simply tap your Flip to pay.

 

How do I add value to my Flip?

Value can be loaded on your Flip directly from a checking or saving account through your bank’s online service or mobile application, by setting up an ACH transfer from your bank, or by connecting a supported Bitcoin wallet and loading US dollars exchanged from Bitcoin. Flip can also be loaded through direct deposit.

 

Does Flip support Bitcoin?

Yes. Flip will accept value exchanged from Bitcoin. It will potentially expand to other cryptocurrencies in the future.

   

Is there a digital wallet with Flip?

Yes, Flip includes a digital wallet that allows you to manage how much value you want to be loaded on your Flip and when you would like to add more value.

 

Do I need to change my existing Bitcoin wallet to use Flip?

Flip works with BitPay compatible wallets. Click here to see if your existing wallet is compatible with BitPay. If it is not, simply transfer Bitcoin to a BitPay compatible wallet and set up your Flip.

 

Are there fees associated with using FLIP?

There is a Monthly Account Fee of $1.99 to maintain your Flip account and a fee of $.99 to add more value to the Flip Chip. The Monthly Account Fee will be waived if you make three or more transfers totaling more than $500 in a single month. The Bitcoin to USD exchange fee is 3% (plus applicable miner fees).

 

Do I pay additional transaction fees when I buy something with Flip?

No. Purchases with Flip are treated as a typical debit card transaction.

 

Is Flip available in other countries and currencies?

No. Flip is currently only available in the United States for use with USD.

 

Can I buy Flip with Bitcoin?

Not yet. We plan to enable purchases of the Flip Chip with Bitcoin. That capability will be available when regular sales of Flip begin, but is not available for pre-orders.

 

What if I lose my Flip?

If your Flip is lost or stolen, call Customer Service at (877) 969-1859.

 

Do I need a PIN to complete transactions?

At certain retail locations, or for higher value transactions, you may be asked for a personal identification number (PIN) to complete the transaction.

  

How do I set or change the PIN on my Flip?

To set or change your personal identification number on your Flip Chip, go to Account Maintenance> PIN Change> Change PIN.  

 

What is your Return Policy?

Return Policy: An unopened and unregistered FLIP device may be returned for a full refund within 30 days after purchase. Email support@fliptopay.com to receive return authorization and shipping instructions. Please include your order number or the serial number on the back of your Flip.